Privacy Policy

PRIVACY POLICY — MAISON BENNETT

1. Information About the Collection of Personal Data

1.1 We are pleased that you are visiting our website. Below we inform you about how we handle your personal data when you use our site. Personal data includes all data by which you can be personally identified.

1.2 The party responsible for data processing on this website is Maison Bennett. The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data. For questions, please contact us at support@maisonbennett.com.

1.3 For security reasons and to protect the transmission of personal data, this website uses SSL/TLS encryption. You can recognise an encrypted connection by the "https://" prefix and the padlock symbol in your browser address bar.

2. Data Collection When Visiting Our Website

When you visit our website without registering or submitting information, we only collect data your browser transmits to our server (server log files), including:

  • Page visited
  • Date and time of access
  • Amount of data sent (in bytes)
  • Source/referral page
  • Browser used
  • Operating system used
  • IP address (where applicable, in anonymised form)

This processing is based on our legitimate interest in improving the stability and functionality of our website. Data is not shared or used for other purposes.

3. Cookies

To make our website attractive and enable certain functions, we use cookies — small text files stored on your device. Some cookies are deleted when you close your browser (session cookies). Others remain on your device and allow us or partner companies to recognise your browser on future visits (persistent cookies).

You can configure your browser to notify you about cookies and to accept or reject them individually. Please note that disabling cookies may limit the functionality of our website.

Browser cookie settings:

4. Contact

When you contact us (e.g. via contact form or email), we collect personal data solely for the purpose of responding to your enquiry. Data is deleted once your enquiry has been fully resolved, subject to any legal retention obligations.

5. Customer Account and Order Processing

Personal data provided for the purpose of opening a customer account or completing a purchase is used solely for contract fulfilment. Your customer account can be deleted at any time by contacting support@maisonbennett.com. After contract completion or account deletion, your data will be retained only as required by applicable tax and commercial law, then deleted.

6. Email Marketing

6.1 Newsletter If you subscribe to our newsletter, we will send you regular updates about our offers. Your email address is the only required field. We use a double opt-in process — you will only receive our newsletter after confirming your subscription via a confirmation email. You can unsubscribe at any time via the link in any newsletter email.

6.2 Existing Customers If you provided your email address during a purchase, we may send you emails about similar products. You can object to this use of your email address at any time by contacting support@maisonbennett.com.

7. Order Processing and Payment

Your personal data is shared with the shipping carrier to the extent necessary for delivery. Payment data is shared with the relevant payment processor as required for payment processing.

PayPal: When paying via PayPal, your payment data is shared with PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. For more information, see PayPal's privacy policy: https://www.paypal.com/privacy

8. Review Reminders

With your explicit consent, we may send you a one-time email reminder to leave a review of your order. You can withdraw your consent at any time by contacting support@maisonbennett.com.

9. Social Media Plugins

Our website may include social plugins from Facebook and Instagram. These plugins are integrated using HTML links only, meaning no connection is established with social media servers unless you actively click the button. For more information, see:

10. Online Marketing

Google Ads & Remarketing: We use Google Ads and Google Remarketing to display relevant advertisements. Google uses cookies to show you ads based on your previous visits to our website. You can disable personalised advertising at: https://www.google.com/settings/ads

Google Analytics: We use Google Analytics with IP anonymisation enabled. Your IP address is shortened before transmission. You can opt out via: https://tools.google.com/dlpage/gaoptout

Meta Pixel (Facebook): With your explicit consent, we use the Meta Pixel to measure the effectiveness of our Facebook advertising. You can manage your preferences at: https://www.aboutads.info/choices

11. Your Rights

You have the following rights regarding your personal data:

  • Right of access — You may request information about the personal data we hold about you.
  • Right to rectification — You may request correction of inaccurate or incomplete data.
  • Right to erasure — You may request deletion of your data where legally permitted.
  • Right to restriction — You may request that we restrict processing of your data in certain circumstances.
  • Right to data portability — You may request your data in a structured, machine-readable format.
  • Right to withdraw consent — You may withdraw any consent given at any time.
  • Right to lodge a complaint — You have the right to lodge a complaint with a supervisory authority in your country of residence.

Right to object: Where we process your data based on legitimate interests, you have the right to object at any time. Where we process your data for direct marketing purposes, you have an unconditional right to object.

12. Data Retention

Personal data is retained for as long as required by applicable legal retention periods (e.g. tax and commercial law). After expiry of these periods, data is deleted unless still required for contract purposes.

Contact Maison Bennett support@maisonbennett.com Monday – Friday: 9:00 AM – 6:00 PM